Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates

• Domestic Shipping (France): We offer flat-rate shipping of [Insert Amount, e.g., €4.90] or FREE Shipping on orders.

• Delivery Time: Typically 2 to 5 business days.

3. Delivery 

We offer local delivery for free.

4. How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

5. Shipping to P.O. boxes

Some carriers have limitations on shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

6. Customs, Duties, and Taxes

[Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

7. Damages

[Store Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly at [Insert Support Email] to file a claim. Please save all packaging material and damaged goods before filing a claim.